Frequently Asked Questions

Pirate shrugging
I've found a bug, how can I report it?

You may submit a report to us in one of three ways.

1) You may use the "Send Feedback" tool in-game located in your options panel (ESC/F7).

2) You may use the Feedback page on the website. Please submit your feedback as a bug report.

3) You may email us at [email protected].

Can I play as my old pirate from POTCO?
Unfortunately, we cannot transfer pirates over from Disney's game. Sorry!
Are there rules in the game?
Yes, there are rules in the game. These rules are to keep you safe online and to ensure that you have the most enjoyable and family friendly experience possible. All players must agree to follow our Terms of Service in order to play the game, and violations of the rules may result in serious action being taken against your account.
How much does it cost to play?
The Legend of Pirates Online is 100% free. We vow to never charge anyone to play our remake of Disney's game. We are not in this for the money or the fame, we are completely non-profit and refuse to accept donations. We will pay the necessary costs for this game completely out of our pockets. Don't worry, we gotcha covered.
I'm having trouble with the game, what's wrong?

We're still in the beta phase of development, meaning that there are still a lot of kinks and crannies to work out. If you find any bugs, please report them to us so we can squash them!

I'm getting a connection error when I try to log in, what's going on?

This error can occur for many reasons.  First and foremost, make sure your internet connection is working properly.  You can do this by opening Google or some other site.  If your internet connection is working properly and you're still receiving this error, keep pressing the "OK" button to connect again.  If you continue to experience issues, send us an email at [email protected] and we will assist in tracking down the problem.

I've had my account forever, why am I just now having to verify my location?

All players will need to verify a new location regardless of the time that you first registered at TLOPO.  This will help to ensure that your account is in your hands only.

Will TLOPO be merging with other POTCO remakes?

No.  It is not in our best interests to merge with other projects.  At this time, we do not have any plans to merge with any other POTCO-related projects.

How do I verify my location?

You will have received an email containing a link that you can use to validate your login location. This is different than your initial account verification email.  After clicking that link, your account will work again.

What is The Legend of Pirates Online?

The Legend of Pirates Online is a fan-made revival of Disney's closed MMO, Pirates of the Caribbean Online. Everything in the game is designed to be a replica of the original.

Will there ever be updates and new content?

Yes! While our first and primary goal is to get this game back up and functioning as Disney had it, our Content Development team periodically adds new things to the game.

The Content Development team is comprised of modelers and texture artists - none of which have programming experience. As such, the content they produce does not detract from the development of original game features and the fixing of bugs.

My confirmation or location email won't show up in my email inbox, what do I do?

It's likely that you're checking the wrong email inbox. If you have any other email accounts you commonly use, please check those. In addition, please double check your spam folder.

If you still can't find your email, please contact [email protected] and give them your account ID. Do NOT share your password. Our customer support representatives would be more than happy to sort out the issue with you.

How do I disable Arrrmor?

While it is strongly discouraged, if you wish to disable Arrrmor, you can do so after you have three login locations verified on your account.  To disable it, visit the account page, navigate to security, and uncheck Arrrmor.

We have created a page dedicated entirely to Arrrmor.  You can check that out here.

How do I use TouchID on my macOS Launcher?

This document details everything you need to know about how to use TouchID on macOS!

Why am I being asked to verify my location?

This is a part of a security feature named Arrrmor.  This will help keep your account out of the hands of bad pirates, and alert you in the event that somebody tries to access your account.

How can I begin to play?

All you need to do is register an account with us and download TLOPO off of our Play page. Once you have installed TLOPO, you can log right in and begin playing.

I just got an email saying I logged in from a location that's different from where I live. What do I do? Was my account compromised?

Arrrmor uses rough geolocation data. The location listed in the email will likely not be your exact town. As long as it lists your general region, you should be okay. If the location is wildly different from where you live, we recommend that you change your password.

If you believe your email has been compromised as well, contact [email protected] and we can assist you.

Is the game complete?

No, but we're getting there!  There are still lots of bugs that need fixing and a few more features that need to be added back to the game.  But we're ready to take the next step and open our doors to everyone.

Contact Us

Have more questions? You can email us at: [email protected]